Privacy Policy

York Property Management & Consulting

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

York Property Management Company ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

We maintain strict internal policies and technical safeguards to ensure that all communication data, including SMS consent records, is securely stored and accessed only by authorized personnel.

1. Information We Collect

We may collect different types of information including:

Personal Information:

  • Name, email address, phone number, and property address

  • Payment and billing information when you request services or complete transactions

  • Lease, tenant, or property-related details

  • Account details and service-related information

  • Opt-in records and timestamps for communication channels (SMS, email, etc.)

  • Communication consent records (SMS, email, etc.)

Non-Personal Information:

  • IP address, browser type, device information, and operating system

  • Website usage data, browsing behavior, and interaction patterns

  • Cookies, tracking pixels, and similar technologies

Customer Communication:

  • Records of inquiries, consultations, and service requests

  • Appointment details, scheduling preferences, and communication history

  • Service history, property-related information, and customer feedback

2. How We Use Your Information

We use collected data for the following purposes:

  • To provide, operate, and improve our property management services

  • To process transactions, payments, and service agreements

  • To communicate with you regarding inquiries, appointments, and service updates

  • To send important notifications, reminders, and operational messages

  • To enhance website functionality, performance, and user experience

  • To analyze usage trends and improve service delivery

  • To ensure system security, detect fraud, and prevent misuse

  • To maintain accurate records of communication preferences and user consent

  • Manage tenant and property-related communications

  • Process payments and service requests

  • Improve our website and customer experience

  • Maintain communication preferences and consent records

  • Ensure security and prevent fraud

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support communications, and important updates.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in

  • We maintain timestamped records of all opt-in actions and consent

  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable regulations and communication laws

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying "STOP"

  • You will receive a confirmation message, and no further messages will be sent unless you re-subscribe

  • All opt-out requests are processed promptly and recorded for compliance

Message Frequency & Content:

  • Message frequency varies depending on your interaction with our services

  • Messages will only relate to the services you have requested or engaged with

  • Promotional messages are only sent with explicit consent

Help & Support:

  • Reply "HELP" for assistance or contact us at [email protected]

  • Customer support is available during regular business hours

Carrier Information:

  • Standard message and data rates may apply

  • Carriers are not responsible for delayed or undelivered messages

  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and regional carriers

SMS Data Protection Statement

We do NOT share mobile information with third parties for marketing purposes.

Information sharing with subcontractors that support our services (such as customer support) is permitted. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict safeguards, including encryption and access control, to protect SMS opt-in data and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information in the following circumstances:

Service Providers:

  • Third-party vendors supporting our operations (e.g., payment processing, scheduling systems, CRM platforms)

  • SMS providers solely for delivering messages you have consented to receive

  • Hosting, IT, and analytics providers

  • All service providers are contractually required to maintain confidentiality and data security

All providers are required to maintain strict confidentiality.

Legal Compliance:

  • When required by law, legal processes, or regulatory authorities

  • To protect our rights, property, or safety

  • In response to law enforcement requests or court orders

  • To protect our legal rights or prevent fraud

Business Transfers:

  • In connection with mergers, acquisitions, or asset sales

  • Your data remains protected under this Privacy Policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties except for messaging service providers.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of sensitive data in transit and at rest

  • Secure access controls and authentication protocols

  • Routine security assessments and system monitoring

  • Employee training on data protection and privacy practices

  • Incident response and breach notification procedures

  • Data backup and disaster recovery systems

Despite these safeguards, no method of transmission over the Internet is completely secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic and user behavior

  • Store user preferences and improve experience

  • Enhance website functionality

  • Measure performance and effectiveness of services

You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.

7. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information

  • Opt-out of marketing emails using the "unsubscribe" link

  • Opt-out of SMS communications by replying "STOP"

  • Request details on how your data is processed

  • Withdraw consent at any time

  • Request data portability where applicable

  • File a complaint with a regulatory authority if necessary

To exercise your rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to York Property Management Company.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Significant changes may be communicated via email or website notice.

10. Contact Us

If you have any questions, contact us:

York Property Management & Consulting

  • Email: [email protected]

  • Phone: (518) 430-4419

  • Address: 800 Route 146 Suite 385, Clifton Park NY 12065

Strategic property management and consulting services for public and private sector clients across New York’s Capital Region.

Contact Information

800 Route 146 Suite 385, Clifton Park NY 12065

License: 10491213669

2026 York Property Management & Consulting. All Rights Reserved.

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